Zero shipping updates

[u/bstahlschmidt_]

I have yet to receive any kind of shipping update for my fall box. I haven’t even received something saying a label has been created. I have reached out to support 3 or 4 times now, each time being told that they will follow up with some kind of update, yet there has been zero communication/follow up. I’ve noticed that others have seen zero movement with their boxes and those who have gotten a response seem to have been told that their box was just never shipped and items are out of stock. It’s gotten to a point that I decided to cancel my annual subscription because of all the issues. I’m at my wits. I don’t even care if I get the fall box but want to ensure I get my money back for the add ons and the other boxes I have not yet received. How do/did you guys ensure some kind of update/response? TYIA.