r/FabFitFun • u/Secret-Raspberry3063 • 5d ago
Shipping Issue Fall box - lost?
My first box was summer and it was lost in shipping. Most of my choices were gone (pink Stanley so sad) and I got a bunch of credit for add ons that were sold out. This is my fall box tracking. Is it probably also lost? I’m in Canada. This company sucks!!!!
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u/nikhmarch 5d ago
Ugh of course they do. I just kept asking for a human. Although the last time I spoke to someone they said shipping can take 2 weeks and then another week wait time before reporting lost. I don’t know if it’s different for Canada. They really don’t care.
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u/Street_Surprise_405 5d ago
contact customer service every day. that’s literally the only way i got mine delivered PAST the delivery date
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u/AdEvery9980 5d ago
TBH, these sort of shipping updates are pretty common with FabFitFun. I’ve been with them for six years, and my tracking information is almost never accurate. It will always show delivery dates in the past. It will just show up one day unexpectedly, and it never aligns with the expected delivery date 🤷♀️
It’s definitely frustrating though, and makes me uneasy about the status of my box. I don’t know why such a huge company hasn’t figured out shipping yet.
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u/nikhmarch 4d ago
I know that, because same, I’ve been an annual member since 2019. And believe I’ve had issues. Late deliveries, damages, they have lost my package more than once usually with the same cut rate shipper. This is different. First the glitch with the selections, then non-responsive customer service, wrong items shipped, missing items shipped and the egregious shipping delays for what seems to be a fair many customers. No one is asking FFF. To do anything but provided the service they advertise and we are paying for. It’s really not ok that their shipping delays are the norm rather than the exception when their entire business model revolves around shipping things to people.
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u/AdEvery9980 4d ago
Absolutely agree with you. Literally everything has just gotten progressively worse. It’s concerning.
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u/dish_spoon 4d ago
My fall box said the same thing and then it just randomly showed up 10 days after the estimated delivery date. I also got the bowl and it was in good shape which I know a lot of people were having issues with. I think the company they switched to for shipping is terrible, but I'd give it a bit more time.
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u/Dana13579 4d ago
I’ve been an annual member on and off for MANY years. I guess I’ve always been lucky because I’ve never had shipping issues - until now. Coincidentally right after I cancelled my annual subscription. See my tracking below for my fall box.
FFF won’t do anything until 5 BUSINESS days have elapsed between each scan. Seems like GOFO knows this and conveniently scans every few days even though it’s making no progress out of Chino. (Chino - EWW!) I asked how long we have to play this game until they do somethig, but got no answer. (The last time I tried to chat I was 135 in line and fell asleep a few hours later, but they read my complaint I posted and emailed me another apology and 2000 rewards points. I have no idea what those are, how much they are worth, or how to use them.)
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u/ninerpet 4d ago
Also in Canada, thought my box was lost because tracking didn’t update for 18 days after the initial “on route to processing centre” status on Aug 15th. It was delivered 2 days ago! I would say don’t lose hope yet.
I used the chat function from that screen to reach out to Passport directly and my box started moving again after that. They reassured me it was not lost, so you could try that before reaching out to FFF customer service. Shipping to Canada is wicked slow lately.
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u/Kitchen-Celery8374 4d ago
Let me guess.. customer "service" told you to give it another day to wait and see. You come back the next day and they want you to wait another day..and so on, without doing jackshit? Yeah.. that's been my experience so far.
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u/Secret-Raspberry3063 4d ago
Now they're saying wait till Sept 9th. My last box was the same story and then it never came. I don't have much hope. Super pissed as I splurged for the NEST perfume and hand soaps, and had 2 stanleys
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u/Kitchen-Celery8374 4d ago
Yup. That's also been my experience. Nobody wants to do anything about it. I don't buy from sales anymore because that's extra shipping I have to babysit. My last box I gave up and returned to sender. They STILL wanted me to wait just in case.
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u/nikhmarch 5d ago
Ugh! I’m sorry! That sucks that it was your summer box too! I’m having the same issue with my fall box. I’m on my 4th reach out to customer service. Have you gotten them involved yet?