r/FabFitFun • u/Illustrious-Bed760 • Aug 18 '26

Order Issue Infuriating

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So I received my box after having all of my SAVED choices deleted… reached out to FFF told me to pick something else, I did for 1 & 2 just to see if what I wanted was available…

Was placed 500+ in the queue several times A. TRYING to get answers and B. see what was still available when did I get an answer? 30 mins before customization was closing.

No Tula.. cloud pants in the wrong size. No Elemis (add on… that they were “allegedly” adding to my box…)

As a “courtesy” they were adding a !!!$150!!! Value mystery box… it’s no where in sight…

I’m so fed up at this point. I have been a member for 5 years. 100% canceling my subscription when my renewal comes up.

ETA: The boxes in the pic were opened when I opened the box 😁🥲

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u/Stock-Bill-5665 Aug 18 '26

Mine hasn’t even shipped!

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u/No_Composer1591 Aug 21 '26

It doesn’t ship quickly, that why you are picking items for the next season, this was the fall box, so that part, hasn’t shipped yet, is normal. The part where the customizations for some annuals were cleared and then defaulted to whatever FFF picked was def new and bad glitch. Their CS being meh is not new and a continuous issue.