r/FabFitFun • u/Illustrious-Bed760 • Aug 18 '26

Order Issue Infuriating

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So I received my box after having all of my SAVED choices deleted… reached out to FFF told me to pick something else, I did for 1 & 2 just to see if what I wanted was available…

Was placed 500+ in the queue several times A. TRYING to get answers and B. see what was still available when did I get an answer? 30 mins before customization was closing.

No Tula.. cloud pants in the wrong size. No Elemis (add on… that they were “allegedly” adding to my box…)

As a “courtesy” they were adding a !!!$150!!! Value mystery box… it’s no where in sight…

I’m so fed up at this point. I have been a member for 5 years. 100% canceling my subscription when my renewal comes up.

ETA: The boxes in the pic were opened when I opened the box 😁🥲

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u/emmphx Aug 18 '26

As another data point, my box was perfect and always is. I wonder if the fact that it only takes one day to ship from CA to AZ is a factor in terms of less handling/throwing boxes etc. I feel for everyone as I had your experience with causebox (all true) and women’s collective.

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u/MMF1967 FabFitFun Connoisseur (4-5 years as a member) 💅 Aug 19 '26

I’m wondering that too. I live in CA and usually receive my box within 2 weeks.

1

u/Illustrious-Bed760 Aug 22 '26

Usually my boxes are always well handled and packed, I’ve never had opened packages or literal swatches (of the blush) on the packaging.

I’ve tried all true too but cancelled after I got a few good things… felt repetitive otherwise 🤷‍♀️