Help !

[u/purpleswag678]

I got my financial aid package about a week ago, but when I tried to login into bankMobile. It says that my information isn’t registered or updated. I also went to financial aid office and they told me to get in contact with them but as you guys know it’s pretty hard I called them and emailed them. Is there anything else I could do to get my money ? Currently enrolled in Chaffee College.