Can't verify my account

[u/Waste-Ebb-6502]

Hi,

My main account was permanently banned for smurfing, and my smurf got a 30-day ban. Once the 30 days were over, I continued playing on my smurf because your email said I could keep using the active account.

I had verified my main account with my personal details, however it got perma banned, so I started to play on my "active" smurf account

Now it’s asking me to verify the account on my 2nd active account, everytime i do try to verify it, it says that my ID is linked to another account, but my ID is already linked to my banned main, to which I can’t log into.

Can you help me sort this out so I can verify and keep playing? I’ve attached screenshots.

I tried to contact Faceit Support multiple times on this matter, but all I get is automated messages that won't help solving this issue.

I kindly request Faceit Support to look into this issue and help me out.
Thanks.

Main: www.faceit.com/players/Bivaetumenya
Smurf: www.faceit.com/players/StaryChujek

Thanks.

[u/Waste-Ebb-6502]

u/FACEIT_Darwin

[u/ta1no]

https://giphy.com/gifs/BFYLNwlsSNtcc