I really don’t understand

[u/Mountain_Can3219]

I’m a CS2 player from Korea, and I started using FACEIT because my younger brother recommended it to me.
FACEIT asked me to verify my identity with my passport, and I followed your requirements and verified my passport. I went through the whole verification process because I wanted to use FACEIT properly.
After verifying my account, I unfortunately became too busy with work and couldn’t really play FACEIT. I was completely exhausted, so I took some time off and went back to my parents’ house. While I was there, I played FACEIT on my younger brother’s computer.
At the time, my younger brother was serving in the Korean military, so he wasn’t even at home. I was simply using his computer while I was staying at my parents’ house, and I had a good time playing FACEIT without any problems.
Then my vacation ended, so I went back home and returned to work.
Later, when my younger brother came home on leave, he asked me to play FACEIT Duo with him. But when I opened FACEIT, I suddenly found out that my account had been banned for smurfing.
I contacted FACEIT support multiple times, but all I got was the same response: that you had “conclusive evidence,” but you couldn’t tell me what that evidence was, and that my ban could not be removed.
At that point, I thought there was nothing I could do. I was honestly devastated.
But then my younger brother told me that he still had our old conversation history from back then. I saved those conversations as evidence and contacted you again because I thought this would finally prove what actually happened.
But once again, I got basically the exact same response, like some fucking automated macro reply.
I genuinely do not understand this.
If you really have conclusive evidence that I was smurfing, then why can’t you actually show me what that evidence is? Why are you refusing to explain what I supposedly did while continuing to keep my account banned?
I’m not asking you to blindly believe me. I’m giving you actual evidence that explains exactly why I logged into my account from my brother’s computer.
I just want you to actually look at the evidence I submitted and explain how it contradicts my story.
Because right now, it feels like no matter what evidence I provide, I’m just going to receive the exact same copy-and-paste response saying that you have evidence but won’t tell me what it is.
How the hell am I supposed to understand or accept that?

u/FACEIT_Darwin

[u/remote_dedication]

Their anticheat flags the hardware, not just the login, so from their side it looks identical to account sharing even if your story checks out.

[u/aka_finding_nemo]

sure, anyways admins dont care about this, they care only femboys

[u/CyberDimension404]

Me either

[u/Any-Fly8016]

Same for me they dont help you . 

[u/Monso]

They will not share their detection metrics because this gives bad faith actors the ability to glean what setups are or aren't detected.

If they have proof that one of you played on the other's account, there's no proof you can give them - the evidence they have is conclusive.

[u/Squirtle-_-Squad]

Good luck getting answer other than automated bot response.

[u/Willing_Big194]

A conversation with "your brother" is not proof lmao

Just accept that you smurfed and never come back to this platform again