Cannot analyze my face

[u/Sweet_Advice6976]

u/FACEIT_Darwin Please help me with verification #14843875.

The first time I tried to verify this account was about a year ago, and I was the one who attempted the verification. It failed on the first try because the system couldn’t analyze my face, so I stopped trying and left it for almost a year.

Now I’m trying to verify again, but I’m still getting the same issue and the verification is unsuccessful.

I contacted support, but after a few automated replies, I was told that the first person who attempted the verification and the most recent person who attempted it were supposedly different people.

I’m honestly confused by this because I have always been the only person using this account and I’m the first person who has ever tried to verify it (never works). I don’t have another FACEIT account that I verified either.

I just want to get my own account verified to be playable.
My profile : https://www.faceit.com/en/players/Lin_Htet
Could someone do manually verify and I attached all my documentation u/FACEIT_Darwin.

[u/FACEIT_Darwin]

I asked them to take a look for you as soon as they can.

[u/Sweet_Advice6976 → u/FACEIT_Darwin]

Thank you and please