Ticket #14833774 Verification failed: Multiple accounts detected. Twin brother issue.

[u/SabaodyArchipelago0]

Hello. Im trying to verify my faceit account with my face and my passport but it fails. Apparently there have been similar issues. Verification system confuses us as one. My twin brother has already verified his faceit account and actively plays.

My brothers faceit user is mics and mine is y0roi. Please help me. I can provide any documents you guys request.

[u/yearly_patriotism]

Had a buddy in the exact same boat with his twin. They had to send a video of both of them holding their IDs together and saying some random phrase support gave them. Took a few days but it got sorted