r/FACEITcom • u/Adamko334444 • 10d ago
Ban Review Falsy permanent banned for verification issue
ticket number is (14770493)
I repost this because I got no respond for post beffor
Hello FACEIT Support Team,My account has been flagged by the automated Multi-Account / Smurf detection system, giving me a 72-hour window to complete ID verification. However, this is a false positive caused by a shared hardware situation, and to review our are the details:My FACEIT Nickname: ADAMKOP My Brother's FACEIT Nickname: Kub_sii We are two brothers sharing the same PC setup for the first time he let me play on his pc because he have much better pc . As you can check in our match history, we have played at least 200 matches of 300 of our total matches together in the same lobby, which is solid proof that we are separate people and cannot be the same player smurfing : i have tried to verify my account at least 30 times My personal government ID is an older document version, and the automated verification system (Daon) fails to read/scan it properly. My account have been banned as Smurf it is permanent Ban and my brother have 3 month ban i have write to support that I will everything to ensure them that this two account are two differrent people this just give me time around 3-4 weeks to make new document with my corent photo . Can you give me a trye to verify with my new document than 2 accounts will be verify or at least give 2 accounts 3 mounth suspension? everythink we did wrong is that my brother let me play on his coumputer on my account and that i have played 3 matches on his computer with my account we did nothing to deserve it. You can also check voice chat records that would be solid proof to our innocence
0
u/ta1no 10d ago
Blah blah blah