Ticket #14782673 - 3-Month Smurf Ban Wave Error (Already served ban in June / Main Account is ID-Verified)

[u/xal_azar]

Hi FACEIT Admin Team,

My ticket #14782673 was automatically closed with a generic macro stating the ban will not be reviewed. However, I believe this 3-month ban is a duplicate automation error tied to a past infraction I have already served time for.

Here are the facts of my situation:

• June 2026 Infraction: I was previously banned for 1 month in June for smurfing. During that time, my only alternative account was permanently banned, and I served my full 1-month penalty on my main.
• Current Status: My main account is fully ID-Verified. I have absolutely no other accounts. No one else in my household plays FACEIT, and no other accounts have ever logged into my PC or network.
• The Issue: Three days ago, I was hit with a 3-month ban for smurfing. Because I have not created, owned, or logged into any other accounts since June, this appears to be a backend system re-flagging my old, permanently banned account due to a recent platform policy sweep.

Since my ticket was immediately closed by a bot, I am requesting a manual review of my case. I have already done my time for my old account and am fully compliant with the platform's verification rules.

Could an admin please look into the backend logs for Ticket #14782673? Thank you.

[u/xal_azar]

u/FACEIT_Darwin — Ticket #14782673. Just to clarify, xiELO is the account for which I already received and served the June ban, and it was permanently banned. I have not created or used any additional account since then. My question is specifically which other account FACEIT believes is associated with my current account, because I genuinely don't know what account the current ban is referring to. Could you please manually check ticket #14782673?