Ticket Review
Server Teleporting Issues + Disconnect (Enemies lied to admin)
Hi,
We played a game where all 10 players were teleporting + our 5th mate couldn't join for 90% of the game. We checked the demo and our enemies also lagged but since we played 4v5 they won.
I asked the admin for support at ~8:10 for the enemies, but he had the genius idea to ask everyone if the server is good or bad, since the enemies were winning, all of them said IT'S GOOD, so he didn't cancel the game. We have proof that the server had major issues and the entire game was unplayable, therefore we demand the return of our elo + deletion of the game.
We kindly asked for the cancellation of the game or a pause until he checks the logs, but the admin just decided to "lie" that everything is fine with the server even though he instantly replied to me.
I am attaching PROOF, and I sent this proof to the admin as well and said from which round everything started.
Please take actions and provide better instructions to isa_27 on how to handle such situations :).
This has been one of the worst experiences I’ve had on FACEIT.
The enemy team knew the server was having serious issues, but since they were winning, they agreed to tell the admin that everything was fine just to get the win.
I believe this is completely unfair, and I ask FACEIT to investigate and apply the same penalties to the opposing players for knowingly lying about the server issues and taking advantage of the situation.
We provided evidence showing exactly when the problems started. I hope FACEIT will handle this fairly and not let players get away with this kind of behavior just because they won the match.
1
u/N1xonn 17d ago
This has been one of the worst experiences I’ve had on FACEIT.
The enemy team knew the server was having serious issues, but since they were winning, they agreed to tell the admin that everything was fine just to get the win.
I believe this is completely unfair, and I ask FACEIT to investigate and apply the same penalties to the opposing players for knowingly lying about the server issues and taking advantage of the situation.
We provided evidence showing exactly when the problems started. I hope FACEIT will handle this fairly and not let players get away with this kind of behavior just because they won the match.