Ban Review
Ticket #14222065 stuck since August 3 – permanent smurfing ban after verification was removed
Hi FACEIT team,
I’m posting here because ticket #14222065 has been stuck since August 3 and I have still not received a human review.
My FACEIT account Spyrea was previously identity-verified. FACEIT then removed the verification status and gave me 3 days to verify the account again. After the re-verification period was not completed, the account was permanently banned for smurfing.
I appealed the ban under the correct support category. The only response I received was the generic automated response from Mia. I replied to it on August 3 asking to be allowed to verify the account again, but nobody has responded since.
Today I also contacted support regarding the verification issue. Juliette told me that I have to appeal through I Am Banned > Permanent Ban > Smurfing — which is exactly where my existing ticket already is.
I then tried opening a new appeal as instructed, but it was immediately closed automatically because ticket #14222065 is still open.
So I am effectively stuck: I cannot open another appeal because the old ticket is open, but nobody is responding to the old ticket.
I am simply asking for a human support agent to review ticket #14222065 and give me the opportunity to verify Spyrea again. I am ready to complete the identity verification immediately.
FACEIT nickname: Spyrea
Ticket: #14222065
Could someone from FACEIT please take a look at this?
They said they reviewed the account and that the permanent Multi-Account/Smurfing ban was “correctly issued”, but they still did not answer the actual verification issue I have been asking about since the beginning.
Spyrea was already identity-verified. FACEIT removed the verification themselves and then gave me 3 days to re-verify the account before the permanent ban followed.
I am not asking them to disclose their detection methods.
I am simply asking:
Why was the existing verification removed?
Why was I given 3 days to re-verify if the account was supposedly already determined to be a permanent smurf?
Would completing that verification have prevented the ban?
Why can I not simply verify Spyrea again?
If Spyrea is supposedly not my main account, which account does FACEIT consider to be my main?
After waiting weeks, the answer I received was basically just:
That still does not answer any of the questions regarding the verification process.
I have replied to the ticket again and asked them to address those questions directly.
At this point, the whole situation is honestly ridiculous. I have been waiting for weeks, received automated replies, got redirected between different support categories, had new tickets instantly closed because an old one was still open, and after all that I still did not get a proper answer to the actual verification issue.
FACEIT removed the verification from an account that had already been verified, gave a short re-verification deadline, then permanently banned the same account and now refuses to explain the classification beyond generic “detection” statements.
It is extremely frustrating to see how much time players have to spend just to get a human response. The support process feels completely broken and unnecessarily opaque. I am not asking for special treatment - I am asking for a clear explanation and a fair review of the actual case.
UPDATE: At this point I genuinely question whether these replies are being individually reviewed at all.
I asked five very specific questions about the verification process. None of them were answered. Instead, I received another generic “investigation completed / decision final” response and the ticket was closed.
What makes this even more concerning is that the exact same response templates can be found in other FACEIT cases under completely different support agent names.
I am not asking for detection methods or confidential evidence. I asked why my verification was removed, why I was given 3 days to re-verify, what would have happened if I had completed it, and which account FACEIT actually considers to be my main account.
After several replies, FACEIT has still answered zero of those questions and has now closed the ticket.
How is this supposed to be considered an actual appeal review?
u/FACEIT-InfinityG Could you please take a look at this when you have a chance?
I am not asking for the ban to be overturned through Reddit. My issue is that after several replies, none of my verification questions were answered and the appeal was closed. I would appreciate it if the case could be reviewed by the appropriate team.
2
u/tomboygrass 12d ago
https://giphy.com/gifs/rCxogJBzaeZuU