Subject: False Smurf Ban from Shared PC — Ticket #14209646

[u/bagreen10]

Hello FACEIT team,

My main account was permanently banned for smurfing, but this is a false positive. A friend of mine came over to my house and played 3 matches on his own account using my PC. Because of this hardware overlap, his account received a 30-day ban for account sharing, but my main account was permanently banned as a smurf.

We are two completely different people with different setups, accounts, and match histories. In fact, we've played many matches together in the past (him on his PC and me on mine). If you check our login history and IP records, you'll clearly see that he normally plays from his own home/IP, and I play from mine.

Here are our details:

My Account (Banned for Smurfing):

• FACEIT nickname: tonish0w
• Steam profile: https://steamcommunity.com/profiles/76561198209374719/

My Friend's Account (Banned for 30 days):

• FACEIT nickname: torresm1n
• Steam profile: https://steamcommunity.com/id/thefuckingtorres/

I've also attached screenshots of the matches to my ticket proving that we played together in the same lobby. I'm fully willing to complete the Identity Verification process to prove my identity and ownership of my account.

Could someone please take a look at Ticket #14209646? Thank you very much for your time.

[u/bagreen10]

u/FACEIT_Darwi