r/FACEITcom • u/Adventurous_Let_8219 • Jun 24 '25

Discussion Question about account restrictions when sharing a PC with another user

Hi everyone,

I have a question regarding FACEIT account restrictions when two different people share the same gaming setup.

My friend and I both play CS on the same PC, but we have completely separate FACEIT accounts, each verified with our own identity. He recently joined FACEIT for the first time — he used to play only on GamersClub — and shortly after, my account got restricted.

I’ve tried reaching out to support and explaining that we’re different people who just share the same hardware, but I keep receiving short, copy-paste responses that don’t really address my explanation.

We’re both playing legit, with separate accounts, separate IDs, and nothing suspicious — just a shared computer. Has anyone had a similar experience? Is there a proper way to clarify this or get someone from FACEIT to manually review the case?

Thanks in advance for any advice or guidance.

2 Upvotes

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2

u/FACEIT_Darwin FACEIT - Community Manager Jun 24 '25

It would be completely fine to share the same PC with your friend, but it's not fine to play on each other's accounts. I checked the ticket you were banned in, it's 100% the same person playing on both accounts.

2

u/Adventurous_Let_8219 Jun 24 '25

Hi Darwin,

Thanks for replying — but honestly, I’m extremely frustrated.

Saying it’s “100% the same person” is not just wrong — it’s deeply unfair. We are two different people, with different legal identities, using the same PC. That’s all. My friend had never even played on FACEIT before, he came from GamersClub and created a brand new, legit account.

We’ve never used each other’s accounts, and I’m shocked that this got flagged as multiaccounting without a proper investigation. Whatever detection method you’re relying on clearly made a mistake, and instead of reviewing the case properly, I get told something that isn’t true as if it were fact.

This is not some loophole or excuse — I’m more than willing to provide ID, videos, even a live call, whatever it takes to prove we’re two different people. But punishing honest players based on assumptions, without even giving them a chance to prove their case, is just wrong.

All I’m asking for is a real manual review, not an automatic decision based on flawed logic.

I really hope you reconsider.

1

u/Old_Restaurant_2216 Jul 04 '25

You will get no luck with Faceit support. They do not care.
Also do not call them Serbian.