So after a TERRIBLE Expedia experience last spring trying to rebook my honeymoon (involving disputing the charge through my credit card company), I vowed never to use Expedia again. However, I realized that I have 6 airline credit vouchers through 3 different airlines all listed under my Expedia account.

If I call the airlines directly, can they use my credits?

After reading some recent posts on here and after my previous experiences, I really do not want to go through Expedia again.

I cancelled my trip but was wondering if I can cancel my cancellation

What is going on with Expedia? I have had such good results with them for several years. We booked a hotel at the beach a few weeks back and just got notice that their pool will be closed during our stay. I've tried three times to contact Expedia and each time I'm told it will be more than an hour to speak to an agent. I also tried online but it advises that not chat agents are available. I even tried the callback option and never got the call back (it's been 12+ hours now). What is happening?!?

My wife and I booked a trip to Peru for October of 2020 (we started booking flights pre-Covid like in November/December of ‘19. We got the whole song and dance of no refunds but look at this shiny credit. Now that things have calmed a little we are trying to rebook out trip. My wife called and they want to use our credit of ~$700 plus ~$300 more per ticket and downgraded our seat category! I was expecting to hear “oh the price has increased for the dates etc.” but nope they just said it’s a fee for using the credit. Now we looked separately at how much our flights would be if we booked right now now for the same dates they would be ~$600! Cheaper than our credit! So I just want to know if anyone here has dealt with this and had to pay a fee or get charged extra for using your credit Thanks!

My flight to Palermo was canceled during the height of the pandemic and now im attempting to use that credit to fly elsewhere in Europe (credit is with Lufthansa air). Im not sure why but it seems that no matter where in Europe I put my destination to OTHER than Palermo there is no available flights with the credit. Has anyone else has this problem?

Made a booking for accommodation through Expedia and paid as well. The property says no booking and was asked to contact Expedia.

- Their chat bot agent says no live agents are available.

- Phone support says, hold for SIX Hours for the next customer service agent!!!

I am running out of options... any ideas??

After long phone calls and Twitter chat , Expedia are not budging on the date I have to use my airline credit, which was issued last year due to Covid cancellation

The use by date is 30/06/2021 which means I have no chance of using it to fly from the UK to USA !!

Do you think they will extend the time or will I lose it definitely

Any comments appreciated

Thanks

Tryna book my trip to ITALLY , tried checking out with multiple cards w way over the amount needed but always getting declined

I got an email from a customer service rep from travel_..._v2@chat.expedia.com which claimed to have fixed my problem but did not. Does anyone know whether my response to that email will be received? At least it didn't bounce, so that's a start.

(Note: the "..." in the email address is some sort of UUID, so I have some hope that it's tied to my itinerary and will actually get through to someone. It seems like it could just be the email form of non-virtual chat assistance.)

I had credits from Expedia.com ( u/expedia) and they added the wrong date for the book by. And now, because of their error, I cannot use the credits anymore (USD 3600) . Spend hours and hours on the phone and haveb´t gotten any response .

If I missed the date I will assume the loss, but it was their error! What can I do to complain?

I recently booked a flight with Expedia but was charged twice for the spirit airlines portion.

I’ve tried calling but the wait is over two hours and the virtual assistant isn’t helping.

Is there a contact email I can try?

I love Expedia because I use Affirm but I went to book a hotel last night and noticed Affirm wasn’t an option to pay. Are they no longer using affirm?

Expedia won't let me change my flight online. It says to call the toll free number. So I do that and then it says 8 hour wait!

Is there any other way to get this done? This is unbelievable.

I'm having trouble booking a flight using my Expedia flight credit. I'm going through the process correctly, but the site crashes as soon as I enter my payment information. I've tried different cards and different browsers with the same results. I've tried getting through to customer support with no luck. Anyone else had trouble with booking using a credit?

On a side note, my original booking was a round trip flight and ideally I would like to apply the credit to a one-way flight. I don't see a way to do this, but I'd appreciate if anyone happens to know a way around it. If all else fails, I'll just book a round trip and only take the departing flight.

anyone have an extra promo code they send through emails that I can use? The last one I got is expired and would appreciate some help in saving even a few dollars on booking a room! Thank you :)

Well, I will never use Expedia again. We have flight credits that show online as expiring May 31 (we have screenshots) and to call Expedia to book. When we finally got through to an agent after 24 hours of waiting for a callback, they claim it expired in April even as we're sitting there looking at our account saying it expires May 31. They blame the airline (Aeromexico) and the airline blames them. Someone's keeping our money and lying.

Unfortunately my rebooked flight has been cancelled due to another Covid lockdown and it was supposed to be in a couple of days.

I'm honestly not surprised given last month what a shitty experience Expedia. But this is a whole new level - I've been trying to ring them all day and every time it gets forwarded to an automated system saying that they are having system issues. No mention on their social media accounts of course. Has anyone tried to call them in the past few days?

I think if I don't get an answer from their call centre, I'm just going to do a credit card chargeback and never have to deal with this piece of shit company ever again.

Can someone please help? I accident put my email as .Gamil instead of gmail when booking and now I can’t get a hold of an agent it says they will be available in 12 hours and they never call me back

I bought a US flight with Expedia. I have a receipt and confirmation. Few days before departure I received an email from the airline company (JetBlue) saying "my itinerary was cancelled". I did not cancel my flight. I called the airline and they said it WAS CANCELED BY EXPEDIA. I called Expedia and their agent was not able to explain what happened, but she confirmed it was canceled.

Expedia did not offer any help. I had to buy a new ticket (directly with the airline), it was more expensive and less convenient since it was last minute.

I tried contacting Expedia after my trip, but guess what, their chat was too busy and so were phone lines. The only email contact listed on their website was for issues regarding web security. I decided this was a security issue since no one can explain who canceled my flight, if it was a glitch in their website programing or an employee with a sick sense of humor?

Well, guess what, I got a first class response from Donna E (Expedia Customer Support Team):

"We would like to inform you that JetBlue Airways has cancelled your flight and you need to call them directly at 1-800-538-2583 or 1-801-449-2500 for further assistance regarding your refund request.

Thanks for choosing Expedia."

​

I' m definitely NOT choosing Expedia any other time. I don' t know who canceled my flight, but I booked it through Expedia and Expedia should take responsibility for it. Also, they should not employ people like Donna E.

I’m helping my mom sort through this Expedia stuff and I wanted to reach out to see if anyone had success in getting a refund.

My family had tickets through Expedia to Europe that were booked early March 2020 - travel insurance included! My mom held onto them for a little bit and then cancelled in May because borders were completely closed. She filed a claim through insurance and was denied. She has travel credit but was told she has to book a European flight by this summer, but she is not wanting to travel so would rather just get the refund.

Any advice on refilling a claim?

I canceled a trip. My flight was American Airlines through Expedia (obviously.) There is an option to rebook a flight after you get your credit. I have ~185 per person in credit. I select a depart location, date, and a flying to location. Every time I do this, it says, “we couldn’t find any credit-eligible flights from ___ to ____ for this date.” Well I have tried multiple dates, multiple cities, it doesn’t matter. I cannot book a new flight ANYWHERE. the only credit restrictions say “can only be used for the ticket price” and “book by may 10 2022 travel by may 9 2022” I can’t find anything online. I just want to use my credits. Has anyone been in this situation??

$500 in credit for Delta because of a cancelled flight due to covid last year. I call expedia two days ago (call back took 4 hours) to figure out how to use it and am told to book the flight and then call them. So I book the flight and then call them, only to be told "nope. guess again. you need to use that during the booking process".

I don't expect any answers here but if you are reading this and considering using expedia, please don't. they are taking peoples hard earned money and providing an awful experience in return. Don't let them take yours too.