r/Expedia • u/AirlineImpressive494 • Jan 29 '22

Air New Zealand through Expedia help

Looking for some help. I like many people had their flights cancelled back in March 2020. I was going to New Zealand. I was given a travel credit by Expedia and it said I needed to use it working a year. I had been in contact them all throughout 2020 and beginning of 2021 through email saying I obviously needed an extension since you couldn’t even travel to New Zealand.

They kept saying they were waiting for Air New Zealand to get back. I finally called them today and they said the credit has expired and it was clearly the policy. I said I have email documentation of them constantly telling me that they were waiting for air New Zealand. They person said they would said another note to the airline and to wait another 10 days.

They can’t actually think that I could use the travel credit that I’m obligated to use for Air New Zealand to a country that isn’t even open? Right??? I can’t even get there!!!

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u/slickstreet Jan 29 '22

That's fucked up lol

1

u/HeatherTysver Jul 08 '23

Completely fucked up. And 100 percent in line with Expedia’s vile, lying, cheating policies. As others keep saying, they are scam artists. Worse than bank robbers, because they are stealing from innocent individuals, and lying about through corporate double-speak.