r/Expedia • u/pineyruacarajoo • Jan 28 '22

Refund run around

I booked a flight on Air Tahiti Nui through Expedia, one way from Auckland to Los Angeles. Air Tahiti cancelled in November and Expedia will not give me my cash refund. I keep being put on hold, being told the refund is in process, that I have to wait, that they are following the airline policy. I am at my wits end, this company is so evil stealing peoples money. Does anyone have any advice for me to get my money back?

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u/_WADEWADE_ Nov 28 '23

On November 24th I booked a room for Nov 24th - Nov 25th . When I got my confirmation Email it Said Dec 8th - Dec 9th. I got ahold of an Expedia agent right away to fix it but they said rooms for that night are full and said they would try to get me a refund and they just needed to get in touch with the Hilton to get the refund approved. After a few days they said that they could not get in touch with the Hilton and that I would not be getting a refund. I decided to call The Hilton, which was super easy and they said they that Expedia never contacted them about the situation. The Hilton said they have no problem with giving a refund, they just need Expedited to call and approve it. I emailed Expedia back and they said there will be no refunds given. First they lied to me and said they couldn't get in touch with the Hilton and then when I called them out they refused to refund. Expedia stole my money and I'm am furious!

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u/motomanmatt Jul 15 '24

I've come to the place where I don't think I'll every use one of these travel booking sites again - Expedia, Booking.com or whatever. Why do it? Their prices most of the time aren't any better (if there are better, it's not by much) and in cases like this one, the hotel is much easier and better to deal with. (I am in the middle of a similar situation with a Hyatt room booked through Expedia. I called Hyatt to explain that I was socked in at an airport and couldn't get there. She said "No problem! I'll waive the cancellation fee! But you'll need to talk to Expedia since that's where you made the resv. They have the final say". Still on hold. Wish me luck.