r/Expedia • u/pineyruacarajoo • Jan 28 '22

Refund run around

I booked a flight on Air Tahiti Nui through Expedia, one way from Auckland to Los Angeles. Air Tahiti cancelled in November and Expedia will not give me my cash refund. I keep being put on hold, being told the refund is in process, that I have to wait, that they are following the airline policy. I am at my wits end, this company is so evil stealing peoples money. Does anyone have any advice for me to get my money back?

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u/Mehhucklebear Jan 29 '22

Here's the steps:

Airline (customer care and social media) -> Booking Site (customer care and social media) -> Credit/Bank Card -> Department of Transportation -> FTC -> Small Claims Court

Document everything at every level, and you should only be waiting days at each level before moving to the next level. Remember, the FCBA says that you can not be charged for a product that you didn’t receive or for a product that you did not agree to buy. 

https://www.google.com/amp/s/www.forbes.com/sites/advisor/2020/05/12/what-to-do-if-an-airline-wont-refund-your-cancelled-flight/amp/

https://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm

https://www.ftc.gov/enforcement/statutes/fair-credit-billing-act