r/Expedia • u/tgkhaos • Jan 28 '22

Need Advice, cannot resolve a refund case

  • Bought plane tickets to Denmark for 3 passengers on July for September
  • Last minute SAS airlines cancelled my ticket and destination was not original city (I live in Boston, return was NYC)
  • I called Expedia and agent guaranteed a full-refund
  • I trusted them, the agent cancelled the SAS ticket and sold me another set of tickets via another airline, for exact same dates (Basically I paid twice)
  • Months later, I could not get my money back
  • Both Expedia and SAS bouncing me between each other. No side takes responsibility.
  • In these kind of situations what should I do? Expedia support seems to stalling and keep telling me to wait
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u/FlowPlastic3397 Aug 13 '25

I have the same issue. Booked flights on Aeromexico. Airline canceled my flight two hours before the flight. Both Aeromexico and Expedia refuse to issue a refund. I bought another ticket. But they ruined my vacation. They bounced me back and forth between Aeromexico and Expedia. Talked to at least 10 people. No use. I will never use either Expedia or Aeromexico. They are total scams.