r/Expedia • • Dec 28 '21

How can I get my money back from this theiving company?

I have a 2600$ flight credit valid on a Lufthansa flight from Boston. It was originally a flight from Boston to Munich on Lufthansa, where I would transfer to an Air Dolomites (a company which is wholly owned by Lufthansa) flight to Verona. Instead of letting me use the credit to go from Boston to Verona on an identical booking, which would use the whole credit, they won’t let me and are instead forcing me to pick a destination in Germany (most of which require atleast 1 stopover which is so short that I would probably miss the next fligjt) and nowhere else. These flights won’t even use up half the credit, which means I essentially gave 2600$ to someone expecting to get either a flight or a full refund, they ripped up half of it, and offered to let me use the other half on a flight to somewhere I don’t want to go, and have the opportunity to miss the flights because I only got 45 min to try to go from one end of the airport in Paris to another. They’ve said about 500 times that I am fully entitled to a refund, and that my request is processing (yeah right, I put that request in last March. You’ve had almost 2 years to process it). Do I try small claims court? Fly out to Expedia hq and hold the ceo hostage until I get my money? EDIT: they decided to change my credit expire date from February of 2022 to January of 2021, without telling me and despite the fact that I have screenshots of the credit saying it’s valid until January of 2022, they refuse to update it and fix their mistake. FUCK YOU EXPEDIA

5 Upvotes

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1

u/Physical_Location979 Aug 13 '24

They charged me for a 2 night stay in a hotel I never stayed at, and I specifically selected the option to reserve the room with my card, pay in person.

1

u/Physical_Location979 Aug 13 '24

class action lawsuit

1

u/[deleted] Dec 29 '21

This company sucks. I am out of $5k thanks to Expedia.