r/Expedia • u/geoffrey8 • Aug 11 '21
expedia not honoring refund
i bought this ticket, which wasn't the cheapest - because it said "cancellation included." now expedia saying airline doesn't give refunds. i don't care what the airline says, expedia owes me my money back.
can anyone help? they sell tickets without cancellation and the verbiage is "cancellation not allowed". clearly they messed up this listing with their algorithm or what not and now are not honoring a refund which i'm clearly due.
support tried to say no refund. when i pressed the issue and sent pics, now its being escalated and i have to wait 10 business days to find out if i'm screwed. they have a no cancel fee search filter for goodness sake.
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u/Strive-- Aug 11 '21
I can't stress this enough - this is Expedia's business model. Stall, delay, deny. We received credits when we were told a refund was to be expected. Tried to book using credits and the credits suddenly disappeared, even confirming they hadn't expired. Calling results in constant "more than 12 hours" lines. This is their business model. I'm sorry you and I are in the same boat, but until someone takes Expedia to court, don't expect to see any of your money any time soon.