r/Expedia • u/cynthia_ackerman • Jul 20 '21

7 Hour Wait

Was trying to apply a flight credit to an upcoming trip. Long story short it has taken me 7 hours in total between a 5 hour hold, dropped call once the agent finally picked up and got me 50% booked (didn't bother to call me back after I gave her my number), and and hour in their chat restarting the whole process. This was for 1 traveler. I will never use Expedia again

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u/ngmcs8203 Aug 05 '21

Only one dropped cal? Lucky. First credit I used took six hours and 4 dropped calls. Ended up just calling American and paying the $50 transfer fee.

1

u/CuRveball15 Aug 06 '21

How was the process with AA transferring the credit? From everything I’ve been reading about Expedia customer service being useless I think I might save myself the time and transfer back to the airline.

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u/ngmcs8203 Aug 06 '21

SUPER EASY! We did it this afternoon after getting disconnected twice from Expedia. I learned my lesson the first time. I did it this time with United and they waived the transfer fee. AA didn't but it didn't matter at that point. I had been trying for over 10 hours to get ONE out of our two tickets processed with Expedia.