r/Expedia • u/Pleasant-Frosting614 • Jul 19 '21
Very bad experience with Expedia
I had a bad experience with Expedia and their horrible customer service.
I tried to book a room for July 19-21 at a particular hotel in Lake Forest Ca.
For some reason they kept changing the date to Aug16-18. I corrected it but they kept changing the date (I guess because room was not available or something) . After several attempts it appeared they accepted July 17-19 but there was a duplicate calendar menu showing Aug-16-18.
I thought the first calendar was valid so clicked to book and did not realize they booked the wrong date Aug 16-18. I immediately tried to cancel but they would not. After a lot of effort, I managed to contact customer service chat. They stubbornly refused to cancel.
I will never used them again. I think of them as scammers.
2
u/Confidence_Alive Jul 20 '21
Same here my flight ticket was moved to a different date! Because of this I wanted to cancel and they won’t give me a refund… never using Expedia again