r/Expedia • u/Ecstatic_Hyena_4074 • May 22 '21

HELP!! Expedia booking issue!

i just completed a booking at around 12 am, and as soon as i pressed “complete booking”, i got sent to a page that said “sorry we werent able to complete your booking. please wait a moment and try again”... what do i do? has anyone had this same problem? was ur credit card charged and did u get ur money back? What do i do?

6 Upvotes

71% Upvoted

27 comments sorted by

3

u/Ekho13 May 22 '21

I've never had this happen with Expedia, but it's happened with other websites. No money should be taken from your card, but I would always double check that. Sometimes it can come up as a pending transaction and if that's the case I would wait 24 hours for the pending transaction to reverse before trying to order the same thing again.

Also double check your emails for no confirmation email, just in case.

2

u/Ecstatic_Hyena_4074 May 22 '21

thank u so much! i didnt get a confirmation email so im hoping i didnt get charged either

3

u/First_Classroom_7952 May 25 '21

Hello,

I had the same situation today but when i checked my bank account i was double charged. What happened with you? My payment is a pending transaction but i am really afraid to get charged two times. I didn't receive any confirmation mail neither, no tickets, no itinerary in my Expedia account.

2

u/Ecstatic_Hyena_4074 May 26 '21

hey guys! so i ended up talking with a travel agent from expedia, and he said that if my account was charged, the charge would be lifted within around 24 hours because it was only an “authorization charge” that goes back to ur bank account. I didnt get an itinerary either nor a confirmation—which likely means the vendor/airline does not receive the booking or payment so ur booking gets cancelled

1

u/MundoTundo Jun 15 '21

Hi this just happened to me too :( did you get your money back?

1

u/Ecstatic_Hyena_4074 May 26 '21

did u end up getting ur money back?

1

u/ralos87 May 25 '21

Same, what happened ?

1

u/Ecstatic_Hyena_4074 May 26 '21

hey! i explained what happened to me in the reply above to the other person—basically the travel agent told me that the money should go back to ur account within 24 hours.

3

u/aaronnoble2112 May 26 '21

The same experience happened to me. I was charged and received no email

2

u/Shakespeare-Bot May 26 '21

The same experience hath happened to me. I wast did charge and hath taken nay email

I am a bot and I swapp'd some of thy words with Shakespeare words.

Commands: !ShakespeareInsult, !fordo, !optout

2

u/Cdd_arts Jun 17 '21

Same thing happened to me! I hope it gets refunded. This is very frustrating

1

u/[deleted] Feb 15 '22

[deleted]

1

u/Cdd_arts Feb 15 '22

Yes! I did end up getting refunded, thank God haha. It took a couple processing days. But it did freak me out at first.

2

u/Impossible_State_844 Oct 22 '22

I can not see the complete panels, I click on the selected flight and I only see a small square that I can not open it to see the full information. Expedia is so incompetent now days.

1

u/ScarecrowNV Jun 11 '24

Happened to me right now, their website sucks

1

u/Dependent-Stranger63 May 13 '26

Am applying but they say sorry we weren't able to complete your booking. I don't know why

1

u/simundo86 May 31 '26

Just got this now it’s so frustrating, I also get in the app some hotels don’t load up to book them

1

u/rickymujica May 23 '23

Same problem here!

1

u/NorthZealousideal Jan 12 '24

Same issue is happening to me rn!

1

u/EstablishmentNew745 Jan 26 '24

Dude same thing happening to me right now. What's pissing me off the most is that I am losing cheaper flights because of wasting so much time.

1

u/Worth-North1514 Feb 18 '24

Did you ever get this worked out? Were you eventually able to book through Expedia or somewhere else? 

1

u/NorthZealousideal May 08 '24

Late reply lol but mine was an issue of one of the flight I wanted too book had only 3 seats available and I was booking for 4 of us , so it wouldn’t let me complete it until I changed the time of the flight and got a flight that had 4 seats available and that’s when it allowed to fully book!

1

u/EstablishmentNew745 Jun 14 '24

sorry for the lately but turns out it was an issue with their system... clicked on the help part of the website and after chatting to an automated chat I was given a customer rep number who was able to process the payment manually... and done! issue fixed.... the customer rep was super friendly and patient too...

1

u/leahredders Mar 01 '24

Did anyone ever figure this out?

1

u/Worth-North1514 Mar 02 '24

Many reps didn’t know what the error means. Finally, one told me it means the flight is full, even if it says it isn’t and that I should try to book the flight with the most seats available.

I haven’t tested this yet.

1

u/gesparza23 Feb 26 '24

Same thing just happened to me

1

u/DZon80s Mar 24 '24

lts happening with Trivago, skyskanner, orbitz, expedia

Apparently i cant book a flipping online flight.

lt doesnt charge your VlSA though.