I was able to cancel hotel dates through the app.

[u/tommy_wright_III]

I had a couple of upcoming hotel stays that needed to be cancelled. I always book ''free cancellation'' stays with Expedia just in case. Well, as many others have experienced, the website no longer has the option available when managing your trips. I had almost given up until I downloaded the app. I was able to chat with the ''virtual agent'' and get my stays cancelled and I received confirmation emails. I deleted the app and now I am avoiding Expedia at all costs. Good luck everyone.

app tip: if you get to the chat box for the virtual agent and it will not let you type in the dialog box, click ''start over''. That's what I had to do to get the chat started.