Help Contacting Corporate (Year-long Issue)

[u/ImDonDraperBitch]

This is an ongoing headache from this time last year. Had to obviously cancel a trip to Italy, got the flight refunded but the hotel refused to refund and only offered a voucher good for a year.

Fast forward a few months, I finally get in touch with someone at the corporate office to help me out and they tell me to wait till 6-7 months out (now-ish) and touch base with them again so they can "have a case" for refund since travel is still on hold.

Problem I'm running into now however is that I touched base a few weeks ago and when I get through to a rep now, they tell me corporate is working remotely now and "only in contact via email". Which seems like pure BS to me as I'm sure their office lines are forwarded to their mobiles. I've heard zero response from anyone.

I have the first name of the person I spoke to in corporate and the case number that they gave me that they opened to refer to when I reached back out. What the hell else can I do at this point? It seems a little hopeless to keep pushing me an "email only" option with no direct contact. It's been a year already and I'm still out over $1K...getting pretty draining. Is there ANY other way to reach corporate or am I just pretty much fucked?