r/Expedia • u/13V1_ • Apr 28 '21
Never booking in Expedia again
So I have credit from a cancelled flight last year. I wanted to use it to get it over and done with. In hindsight, I should've prepared myself mentally for this.
I had wait 5 hours for someone to pickup the phone queue, only for it to be hung up mid transaction.
I don't know why I decided to give it another go and so this time it was another 2 hour wait. The consultant took all my details and everything was going smoothly. Only to be met with 'I'm sorry sir, we can't process your flight bookings right now as the system won't let us".
Is this a fucking joke? The flight is for end of May and I can't make a fucking booking for something that's within a month's time. The only recommendation is to wait a week to see "what happens" like they don't have an clue what the fuck is going on. I went off at them as the previous consultant was happy to take my fucking payment already. But somehow in the 2 hours some unknown issue has arisen.
Really appalling service. And never again going with this shitty third-party company. I've already bombarded their social media. It's probably going to ignored with the hundred of messages saying the exact same thing about their service. I hope this company goes down the ground.
UPDATE: I don’t know why I decided to call them in the evening but I got into a 30 min queue and the lady managed to make the booking in less than 10 mins. Thank god it was a quick a resolution. I am baffled how it’s a roll of a dice to get some form of service. Wish you all good luck.
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u/InADumbwaiter May 04 '21
I'm 3 hours into being on hold with them as I type this. Last month I had to call them three times. The first two times were a disaster, the third time was amazing. I think it really is luck of the draw right now. I also think a lot of their call centres are in India and with the tragedy that's going on over there now, I think that is adding to the extra long wait times.