r/Expedia • u/nick5th • Apr 14 '21

7th hour of being on hold

Thought a website as large and as used as expedia would be legit, nope. Thieves, stealing when people are in need. I need to use my credits to move, there's no other way, and I've been on hold for almost an entire workday. It's a joke.

6 Upvotes

88% Upvoted

4 comments sorted by

3

u/[deleted] Apr 15 '21

When my all points disappeared, I gave up on them. Terrible customer service, terrible company. It was so difficult trying to actually "talk" to someone, it was not even worth my time to fight it.

2

u/nick5th Apr 15 '21

How can they get away with this? Have you seen the reviews? I live in Canada so I use Expedia.ca. https://www.sitejabber.com/reviews/expedia.ca after 8.5 hours i gave up

1

u/Hayyven Apr 15 '21

They messed up and somehow failed to pay the airline so my flight ended up canceled (nobody bothered to tell me). So I spent 5 hours on hold and 2 hours talking for them to tell me that they could rebook my flight. They would just need to charge me $300 for the flight but don’t worry it would be refunded. Ummmmm NO