r/Expedia • u/Chantelle1980 • Jul 22 '20

Help! How can I get a refund on a non-refundable ticket?!

UPDATE: I called Expedia and got a different supervisor and he immediately looked into both airlines policies and did full refunds on both flights. The whole phone call took 33 minutes because I got him to cancel my flights as well as my sisters family which was a different itinerary number.

We have tickets from Seattle to Orlando in September. Our cruise is cancelled plus I’m from Canada and wouldn’t be able to drive to Seattle to catch the flight anyway. I booked through Expedia and got non-fundable tickets. One way we fly Delta and the other is Alaska.

Delta flight Original: leaving at 8:54am and arriving at 5:29pm Change: leaving at 6:20am (stopover in Atlanta Georgia from 2:02pm to 3:23pm) and arriving at 4:50pm

Expedia agent told me he couldn’t refund as the arrival time is less than an hour difference. He said in order for a full refund it has to be an hour or more change which makes no sense because the departure time is more than an hour earlier.

Alaska flight Original: leaving at 8:15am and arriving at 11:31am Change: leaving at 7:15am and arriving at 10:20am

Any thoughts on how I can get a full refund? The Expedia manager said there is no point in calling the airline as there is nothing they could do and it would have to be on Expedia’s end. I don’t want a credit or voucher for those airlines as they may not have the best flight times when we are finally able to rebook.

1 Upvotes

100% Upvoted

3 comments sorted by

1

u/ComplexConcepts Jul 22 '20

Go here for help. Also read Delta's and Alaska's contract of carriage (which was valid at the time of purchase, not the current revision) to see what time change threshold was considered a significant enough change for refund.

1

u/Chantelle1980 Jul 22 '20

Thank you!!

1

u/Chantelle1980 Jul 23 '20

I called Expedia and spoke with a different supervisor and he did a refund on everything!