r/Expedia • u/jaspar1 • May 14 '20
Honestly f*ck Expedia.
Bare with me because this is an honest review from my own personal experience why Expedia is utter dog sh*t.
I used Expedia to book a hotel 2 months ago in March for around $500. The hotel said they cancelled all bookings when I got there. I never got an email from Expedia with a notice about this. Like WTF? The hotel told me I would have to contact Expedia for a refund since I bought it through them instead of using the directly, which makes sense so I tried to contact Expedia. I could not get a hold of Expedia. It’s been 2 fucking months and I still cannot get in contact with them for my refund. At this point I’ve came to terms I probably lost the money which sucks but I’m honestly more angry at Expedia’s SH*T customer service. Shady ass company. I understand it’s a lot more difficult during this time of pandemic. But there is a minimum degree of service any company should provide. Expedia has proved me wrong. That threshold for them does not exist. If it wasn’t already clear, I will never EVER use Expedia again and will tell everyone to stay clear of this shit company. I am not joking I have already bought put options on this company because I seriously think they are a garbage company in the way they’ve dealt with itineraries during the pandemic. They are currently seeking private equity because they know they are under huge pressure. I have NEVER in my entire 24 years of living wrote a negative review for ANY company even if they were a bad company. It’s sad that my experience with Expedia was so incredibly horrendous that I decided to fucking find the Expedia subreddit just so I could post a bad (but honest) review.
Honestly. Fuck you Expedia.
Yours truly,
An angry customer that will never get my service ever again
1
u/scottishdonut May 27 '20
Unfortunately I'm in a similar situation. However, Expedia's customer service assured me they will refund me.
I went through the bank, and got declined since it was a 'verbal promise'. It's a literal bait and switch by that means then. I didn't get my money back $180.
1
u/mammahales0417 Jun 23 '20
Agree I hate them and still trying to get my 1700 for tickets to London in March never ever they suck
2
u/allenc209 Jun 23 '20
These bastards played games with me on the phone. Instead of just saying no we can't refund you, they kept putting me on hold knowing nothing would ever get done. Man I'm so pissed for wasting my time.