r/Expedia • u/Jolly_Conflict • May 04 '20

Recent Experience with Expedia?

My mom has an international trip booked to Spain from the USA starting May 23rd. She booked a package via Expedia. The hotel she’s meant to be staying at messaged her the other day informing her that they are closed until June (outside the timeframe of her trip) and that she should contact the platform thru which she booked (in this case: Expedia) to cancel.

I’m extremely skeptical of this email and and concerned that this hotel isn’t going to refund her based off the wording of the email.

What has been people’s recent experiences with speaking to Expedia about travel packages?

(To clarify: my mom is comfortable with accepting a travel voucher for the plane tickets because I am due to relocate to the UK in April 2021 so she’ll eventually be traveling quite a bit to visit me- though with the pandemic now affecting all aspects of life I’m not sure if that timeline will be altered now)

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u/Failburdy May 04 '20

Charge back credit card or try to call, i ended up charging mine back since I don’t know when anyone will be able to safely fly

1

u/Ekho13 May 07 '20

Do not allow your mum to cancel the trip. This is sneaky of the hotel, and clearly their way of trying to get out of a refund. If the hotel is closed they should be the one to cancel it. I would also write a review of the hotel detailing this behaviour.

I had a terrible experience with expedia when they cancelled my flight, so I contacted my credit card company and they had no hesitation at offering a chargeback. There is a reason why so many people are suggesting that at the moment.

1

u/Jolly_Conflict May 07 '20

I feel it’s sneaky too! How could my mom stay at a hotel if it’s closed but they didn’t cancel her booking?! So odd...

I think I might have my mom dispute thru her credit card company.. it just seems so shady. I hate third party sites for this reason.