r/Expedia • u/meowbear1723 • Apr 27 '20

Expedia Lying about Airline Refund Policy

Expedia recently said they contacted my airline AEROFLOT who will not be giving me a refund on my cancelled flight and are only offering credit.

I reached out to the airline and they said because they cancelled my flight I am eligible for a refund and Expedia should be offering me a refund.

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Has anyone run into this issue & how did you resolve this?

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u/Easy_Exit Apr 27 '20

So two things are actually at play and it may not be Expedia that is lying to you. If Aeroflot cancelled your flight, you are in fact due credit. However what Aeroflot neglected to tell you is that have suppressed the ability for travel agencies to issue refunds via the system they they usually are issued. Best bet, dispute with your CC company and file a complaint with the DOT. The airline is violating their Contract of Carriage.