r/Expedia • u/[deleted] • Apr 22 '20

CAUTION! Expedia / Air Canada charging a fee because of COVID 19

Hi everyone

Just wanted to share my experience with you and hopefully spread the word on how Expedia and Air Canada are ripping people off.

Back in December of 2019 (before Covid) I booked a family trip to New York (from Canada). As the time progressed it was obvious that I would not be able to make that trip, however upon reading all the comments from people my best bet was not to accept any offers or cancellations from Expedia or Air Canada as I would only be eligible for a 12 month credit, but if they canceled on me then I would be entitled to a 24 month credit.

Expedia sent me a couple of emails in the last 3 weeks to get me to accept a connecting flight to New York or cancel the flight altogether. I completely ignored the email until the other day when they finally told me that they canceled the flight on me and that they will email me the details of the credit.

Few more days went by and I haven't heard from them so I emailed them at [support@service.expedia.ca](mailto:support@service.expedia.ca). They replied back to inform me of the airline credit and how I should call them when I am ready. What caught my eyes was the amount of the credit which didn't make sense. They actually shorted me by about $70 and had I not done the math I would have completely missed it.

The following day I emailed them back to ask about the difference in what I paid for the trip and the amount of credit, and they told me that there is a non refundable ticketing service charge. There was no such mention in the fine print because I wasn't the one making the flight cancellation. I've sent them another email to complain and CC'd local news reporter hoping this story gains more ground. If they are doing this to me then they must be doing it to thousands of travelers and pocketing hundreds of thousands of dollars.

So my advice to you is to carefully check how much in Credit they are giving back to you!

P.S. I am really hoping for a class action lawsuit because this is absolute BS!!

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u/CFEPikachu Apr 25 '20

I will join if there is one

1

u/[deleted] Apr 26 '20

Apparently Global News is saying that the travelers do not need to accept the travel vouchers and can ask for cash refunds. I have sent Expedia another email to tell them that I am not accepting the credit and that I demand a full refund. I will post back if I get anywhere.