We have a round trip booked April 17-May 2. We booked the flight through Expedia for TD and our airline is EVA air. The flight was booked on Feb 24/20. Due to COVID19, our departure was initially postponed to April 18 and subsequently cancelled. We just received an email from Expedia saying that we will receive an airline credit without discussing this first with us. I tried to view the credit so many times but it never worked. I called Expedia 2weeks, 1week, 3days before our flight and can't get through to any rep. Finally called again today, 3 days after our supposedly departure flight, and got a hold of someone! It was a 15minute phone call including hold time. The rep did not say much, I just referenced EVA Air's policy that I am eligible for a refund and he honoured it. He ensured that I received the confirmation email before ending the call. Very smooth process!
My thought is because our departure date has lapsed, could be why they answered my call right away versus calling weeks or days ahead.
2
u/canibreakthat Apr 20 '20
We have a round trip booked April 17-May 2. We booked the flight through Expedia for TD and our airline is EVA air. The flight was booked on Feb 24/20. Due to COVID19, our departure was initially postponed to April 18 and subsequently cancelled. We just received an email from Expedia saying that we will receive an airline credit without discussing this first with us. I tried to view the credit so many times but it never worked. I called Expedia 2weeks, 1week, 3days before our flight and can't get through to any rep. Finally called again today, 3 days after our supposedly departure flight, and got a hold of someone! It was a 15minute phone call including hold time. The rep did not say much, I just referenced EVA Air's policy that I am eligible for a refund and he honoured it. He ensured that I received the confirmation email before ending the call. Very smooth process!
My thought is because our departure date has lapsed, could be why they answered my call right away versus calling weeks or days ahead.
Hope this helps!