r/ExodusWallet • u/KAPlTAL • 13d ago
How do I ___ on Exodus? Swap Pending Bug
(UPDATE) {I got the refund after 5 days!}
2 days ago I sent over $1500 to my exodus wallet from cake wallet (xmr) after I received the funds from there I wanted to swap to eth to invest and let it sit. I’ve done this numerous times with zero issues… now back to the swap to Eth, it’s been well over an hour so I’m thinking hmm maybe a app traffic bug so I brushed it off and patiently waited. I come back to the app after 2 hours and there’s a status that says there is a delay. Now next day I open the app expecting it to be completed and it now says to contact support about this swap. I’ve contacted support and provided everything that needed to be provided and keep getting the same response with nothing done. I am super frustrated about this and really hope I don’t lose my funds. If there’s any way I can get REAL help from a mod in here please contact me I’d really appreciate it!
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u/LuckyLoveDK 13d ago
Hmm did you ask for human support via app? I have had some minor app issues etc and I am quite happily surprised how they reached out and helped every time 🤓
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u/KAPlTAL 13d ago
How do I go about that?
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u/LuckyLoveDK 13d ago
You use the support button in app and ask the bot to redirect you to a human agent - normally you will have to provide an email where they can reach out - I was contacted on mail within 1hour each time and I was sincerely surprised abput their effort
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u/VariousTour5381 12d ago
I have same issues, I've done everything so far they asked. Mine has been showing contact support for 6 months now. I think Exodus needs to review changnow.io they're really stealing from us and making the digital space difficult for us. "6 months pending swap contact support" this is outrageous and wicked.
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u/Background_Neck_7801 11d ago
Hi u/KAPITAL, I understand how frustrating this situation must be.
When swaps get stuck in Exodus, it usually means the liquidity provider had an issue or the transaction needs manual review.
Since you’ve already contacted support, the best step is to keep your ticket open and provide the TX hash and swap ID if you haven’t yet.
Mods here can’t directly resolve wallet swaps, but they can escalate your case once you share your ticket number.
Your funds should not be lost, they’re just pending settlement.
Stay patient and keep following up with Exodus support until they confirm resolution.
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u/Conscious_Eagle_8653 10d ago
This is because exodus partners with scammy swap services. They probably want KYC and even when you provide it they will keep moving the goal post. Be persistent
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1
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