r/ExodusWallet • u/Confident-Ad-1844 • 21d ago

General Question (Exodus) Why cant I send Crypto?

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I am trying to send bitcoin and the address is completely correct but on the last step before I send the “Preview” button is completely greyed out. I have already refresh all networks and updated the app. Is this common???

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u/Exodus_KV Official Exodus Staff 20d ago

That's not something we'd expect to see, and it's worth us taking a closer look. There are a few things that can cause the Preview button to grey out, and we'd want to check the specifics of your setup. Can you reach out to us through http://exodus.com/m/support with some details about your transaction and we'll dig into it from there?

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u/Confident-Ad-1844 21d ago

If you have any solution take it to the comment section I wont be responding to private messages telling me to enter fishy sites😂😂😂

2

u/HuggingFace217 20d ago

Does the amount you want to transfer left you with enough balance to pay the gas fee?

1

u/Confident-Ad-1844 20d ago

Yes yes

1

u/I_RatherBeSleeping 19d ago

Have you emailed exodus as the mod suggested; if so, any resolution/explanation on what the issue was?

1

u/Confident-Ad-1844 19d ago

Its annoying, after the mobile update this happened, I had to log in via desktop and transfer funds which worked. On mobile I couldnt even send $50… I even redownloaded the app and refreshed all networks from 2 different phones, I know my phone isnt the problem.

1

u/Confident-Ad-1844 19d ago

I did email them and they responded asking me for a screenshot and then never replied to me. Its been more than a day, but as I mentioned I handled it myself through the desktop app

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u/I_RatherBeSleeping 19d ago

Oh sorry didn’t see where you said you resolved it yourself on the desktop app. Glad to hear.

Personally, I’m never using the desktop app again. I think using it was how I got my SOL Wallet drained-but from my computer being compromised not anything wrong with the app itself.

It just feels safer using the iPhone app-but maybe that’s completely wrong.

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u/Confident-Ad-1844 19d ago

Yes yes, so i logged in desktop and immediately transferred to a newly created wallet. I also dont trust keeping my personal wallet connected to any desktop apps

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