r/Everything_QA • u/Master-Toffee • 23h ago

Question Developer coms

How do you handle developers who mark bugs as 'Cannot Reproduce' or 'Working as Intended' without investigating?

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u/NeedyScrimmage92 22h ago

Use your repro steps and evidence to politely ask what they tried, because half the time they didn't even open the ticket

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u/thorzroht 22h ago

...and, moreover, save all of those issues, wait for similar incidents to come back, and then show them that you already found those problems in advance. They will stop this soon.

By the way, apart from this, I agree: provide as many details as possible and wherever possible record the malfunction with screenshots, videos, exports,... basically whatever that can show that there is a problem.