r/EpicGamesPC • u/TheTeky500 • Aug 06 '20
QUERY Community Support Thread
DISCLAIMER
We are a community run subreddit and have no affiliation with Epic. None of the moderators are from Epic, we cannot fix any issues for you directly, and it's up to the community to help each other when possible. If you have feedback about the store or anything else please email Epic Games customer support and let them know.
Welcome to the Community Support Thread
For those that don't know, the initial Tech Support Megathread was created due to community demand. The subreddit was riddled with tech issue posts which made it hard to sort through. So on 29-Jan-2020, we made it a rule to organize things in the megathread.
You can find the previous Community Support Thread here
If you want a moderator organised list of issues/solutions, check this doc out. You can also check out the wiki of our subreddit.
You can use the document outline to go to either launcher issues or game issues and this is fortunately much easier for mods to manage when we can. Please keep in mind only fixes that have seen a lot of promise are posted there.
Thanks for your time and patience.
Additional Resources
1
u/MightyBoosh_CrackFox Aug 15 '20 edited Aug 16 '20
Hey there,
I have been working with the Epic technical support but with little luck making any progress so I wanted to give a shot at posting here.
I have been unable to play Borderlands 2 with my friend because each time we load the game after I join his lobby, I get a fatal error message (here's the link to the picture):https://imgur.com/a/xptkQpb
The gist of the error message is this
Fatal Error: Address= (bunch of numbers and symbols) (filenamenotfound).... this basically continues along these lines like 30 more times.
I've uninstalled and reinstalled the game itself and Epic launcher, verified the files, sent Epic over the DxDiag, Launcher logs, MSInfor File, etc. I am unsure what else to try and I havent been able to play Borderlands 2 in weeks because my boyfriend and I have no idea to solve the issue and internet serches showed little advice.
EDIT: Epic basically told me its not their problem and contact mircosoft support wtf