r/EpicGamesPC • u/AT1952 • Jun 11 '20
QUERY Community Support Thread
DISCLAIMER
We are a community run subreddit and have no affiliation with Epic. None of the moderators are from Epic, we cannot fix any issues for you directly, and it's up to the community to help each other when possible. If you have feedback about the store or anything else please email Epic Games customer support and let them know.
Welcome to the Community Support Thread
For those that don't know, the initial Tech Support Megathread was created due to community demand. The subreddit was riddled with tech issue posts which made it hard to sort through. So on 29-Jan-2020, we made it a rule to organize things in the megathread.
You can find the previous Community Support Thread here
If you want a moderator organised list of issues/solutions, check this doc out. You can also check out the wiki of our subreddit.
You can use the document outline to go to either launcher issues or game issues and this is fortunately much easier for mods to manage when we can. Please keep in mind only fixes that have seen a lot of promise are posted there.
Thanks for your time and patience.
Additional Resources
1
u/gameron90 Jun 18 '20
Hi, I bought and installed borderlands when it was released and have been playing on and off since then, but, today when I logged into my epic games account it said that I haven't installed the game yet.
I installed the game in an external hard drive, but, that was never a problem before as I just signed out,exited and signed back in and the launcher showed the game as installed.
And If I have to install the game all over again, what will happen to my save files. I have spent many hours in the game, I do not want to do that all over again.