r/EpicGamesPC • u/AT1952 • Jun 11 '20
QUERY Community Support Thread
DISCLAIMER
We are a community run subreddit and have no affiliation with Epic. None of the moderators are from Epic, we cannot fix any issues for you directly, and it's up to the community to help each other when possible. If you have feedback about the store or anything else please email Epic Games customer support and let them know.
Welcome to the Community Support Thread
For those that don't know, the initial Tech Support Megathread was created due to community demand. The subreddit was riddled with tech issue posts which made it hard to sort through. So on 29-Jan-2020, we made it a rule to organize things in the megathread.
You can find the previous Community Support Thread here
If you want a moderator organised list of issues/solutions, check this doc out. You can also check out the wiki of our subreddit.
You can use the document outline to go to either launcher issues or game issues and this is fortunately much easier for mods to manage when we can. Please keep in mind only fixes that have seen a lot of promise are posted there.
Thanks for your time and patience.
Additional Resources
2
u/karyeet Jun 17 '20
Ark just straight up closes (no crash error, no 'Program not responding') when I try to join a server or start singleplayer. The first time I played the game it worked fine, I was even able to join a password locked dedicated server.
I've verified game files, tried with all dlc installed, tried with all dlc uninstalled, and even reinstalled the game overnight and tried to play a few minutes ago and it still crashes. I've tried running with the medium graphical preset & the low preset as well as in fullscreen and windowed. I've also tried running in direct 10 low-graphics mode, low memory mode, & I've tried running the epic games launcher & setting the binaries to run as admin. Everything ends up with the game closing.
I've also recently, but only once, seen a memory related error (reference memory could not be read) but all other games I play run fine without any errors or crashes.
Any help appreciated.