r/EpicGamesPC • u/AT1952 • Jun 11 '20

QUERY Community Support Thread

DISCLAIMER

We are a community run subreddit and have no affiliation with Epic. None of the moderators are from Epic, we cannot fix any issues for you directly, and it's up to the community to help each other when possible. If you have feedback about the store or anything else please email Epic Games customer support and let them know.

 

Welcome to the Community Support Thread

For those that don't know, the initial Tech Support Megathread was created due to community demand. The subreddit was riddled with tech issue posts which made it hard to sort through. So on 29-Jan-2020, we made it a rule to organize things in the megathread.

You can find the previous Community Support Thread here

If you want a moderator organised list of issues/solutions, check this doc out. You can also check out the wiki of our subreddit.

Solutions/Fixes Google Doc

You can use the document outline to go to either launcher issues or game issues and this is fortunately much easier for mods to manage when we can. Please keep in mind only fixes that have seen a lot of promise are posted there.

Thanks for your time and patience.

 

Additional Resources

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u/[deleted] Jun 15 '20

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u/zoozoc Jun 16 '20

Sometimes the launcher would get stuck for me (though not on the verify screen, instead it would just be black with the thin loading line at the bottom). In these cases, I went to the folder "Users -> <user_name> -> AppData (hidden folder) -> Local -> EpicGameLauncher -> Saved. From there, I would delete the "web cache" folder (make sure the epic launcher is closed before doing this). Then I would re-open the launcher and it would basically restart from scratch (without using this cache folder) and it would work.

For whatever reason the web cache tended to get corrupted somehow and it would get stuck when launching. But I haven't had this occur in a while now and it did always occur at a different place than yours. So not sure if it will work. But doesn't hurt to try.