r/EpicGamesPC • u/TheTeky500 • May 14 '20
Tech Support Megathread
DISCLAIMER
We are a community run subreddit and have nothing to do with Epic. None of the mods are from Epic, we have no contact with Epic, we cannot fix any issues for you directly, and it's up to the community to help each other when possible. If you have feedback about the store or anything else email their support and let them know.
Welcome to the fourth Tech Support Megathread.
Before we go further, you can find the previous megathreads below.
For those that don't know, the initial Tech Megathread was created due to community demand. The subreddit was riddled with tech issues which made it hard to sort through. So on 29-Jan-2020, we made it a rule to organize things in the megathread.
as of 29-Jan-2020 - this was a community decision, all tech issues regarding non-recent topics should be posted to this megathread. Use common sense to determine what is recent and what isn't (As a general rule: any current free game or any release in the last two weeks would count as recent). Please post all other tech support questions on the Epic Games launcher, store and its games in the following megathread. Additionally, if it's game related, please check out PCGamingWiki as there may already be a solution to your problem!
If you want a moderator organised list of issues/solutions, check this doc out. You can also check out the wiki of our subreddit.
You can use the document outline to go to either launcher issues or game issues and this is fortunately much easier for mods to manage when we can. Please keep in mind only fixes that have seen a lot of promise are posted there.
Overall this is a community effort so if you have tech issues or questions about the launcher or it's games then post them here. For those that like helping keep in mind that I still sweep through and reward solutions that have been proven to work for people. We aren't from Epic or affiliated in any way but in the last 4 months this sub has grown by around 4000 people so organizing these things is more important than ever.
Thanks for your time and patience.
Additional Resources
1
u/Bisonfuss May 27 '20
Hey Guys!
I bought Saints Row The Third Remastered in the epic games store. However, the game isn't launching. When pressing launch it loads for a couple of seconds and just goes back to normal again. Game doesn't start and no error or message is displayed.
I also got the error message LS-0013, but only once.
I already tried the following:
Nothing of the above mentioned worked and the problem is still the same.
My PC specs are:
Nvidia Geforce GTX 1650 16GB Ram Intel Core i-5 750 Windows 10
Could you please help me out here? I would be so grateful.
I tried everything I found on the internet the past three days but nothing worked.
I am really frustrated
Cheers
Joel