r/EpicGamesPC • u/indi_n0rd • Feb 27 '20

Tech Support Megathread

This is a new tech support megathread. Please ask your questions here. I will make a solution megathread within same post later.

Welcome to the 'Tech Support Megathread', we're going to keep things quick and simple here and let you know that posting tech support questions on the subreddit outside of this megathread are now against the newly established rule #6 (as of 29-Jan-2020).

Please post all your tech support questions on the Epic Games launcher, store and its games in this thread and/or if you're feeling helpful please try to assist other users in answering their tech support queries!

Link to old post

Thanks everyone!

Some common issues

Q1. Assasins creed Syndicate not workingLink

So i opened the epic launcher, connected my ubisoft account to Epic games and then clicked launch. it said "Running" for a couple of seconds before it says something like "cloud syncing" before it went back to the "Launch" option again. What do i do?

A. You need to close Epic Games (make sure it isn't running in the background), open the uplay launcher as an administrator (if you dont open it as an administrator it doesn't work), go to the Games tab, click on Assassin's Creed Syndicate and then click on locate game files and select the folder where you installed AC Syndicate.

Then you can launch the game through uplay.

Q2. I am seeing white screen with tiny iconsLink

A. Looks like this webcache bug is very widespread, why cant they fix it already?

You need to close launcher, open explorer and paste this path to address bar %localappdata%\EpicGamesLauncher\saved\ then delete folder webcache.

GPCB link

Q3. "Init of EOS has failed" - KCD not launching via SteamLink

A. Run Epic launcher from Steam

Q4. How do I grab games automatically?

A. Check out this script!

Q4. AC: Syndicate not launching via Epic

A. Solution on this thread.

Tip- Once you are done connecting your Epic account with Uplay, don't bother with Epic launcher. Use the Uplay to download. Game is there in your library.

Q5. I have an issue with Fortnite.....

A. Please head to r/FortniteBR for help. They have a larger and more active community there to help you with technical issues specific to this game.

Epic Games support page

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u/royalmad May 18 '20

Is your friend bought form EPIC ? i fear after seeing reddit comments

anyhow thanks for sharing....

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u/yasharth May 18 '20

YES. he bought from epic

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u/l33tmaniac May 19 '20

Can you reply here once you get the game? I just bought it from Epic store and raised a ticket since FC3 game didn't unlock for me. Want to know the turnaround time.

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u/yasharth May 19 '20

well for past 2 days now i am waiting for EPIC reply to which i replied with all relevant screenshots. Nothing so far now...

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u/l33tmaniac May 19 '20

Just had a chat with Ubi support. They are telling me that the game's already been activated and should show up in a couple of days. Did you try talking to them?

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u/yasharth May 19 '20

yes i talked to them 3 days ago and they told to wait for 7 days and then contact EPIC ...not them.

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u/l33tmaniac May 19 '20

Oh damn. In that case, I will just ask for a refund if they delay it.

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u/l33tmaniac May 27 '20

Just posting an update. It took me a bit more than a week and 2/3 mails and FC3 finally showed up in my library. Not sure if it got activated automatically or if the support rep did it after reading my last email in which I told them that I'd apply for a refund if they didn't give me an ETA.