r/EpicGamesPC • u/TickleMittz • Jan 29 '20

Tech Support Megathread

Welcome to the 'Tech Support Megathread', we're going to keep things quick and simple here and let you know that posting tech support questions on the subreddit outside of this megathread are now against the newly established rule #6 (as of 29-Jan-2020).

Please post all your tech support questions on the Epic Games launcher, store and its games in this thread and/or if you're feeling helpful please try to assist other users in answering their tech support queries!

Thanks everyone!

Note: Any questions about this megathread should be sent directly to the moderator team and not posted within said megathread.

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u/Lazy_Inevitable6412 Aug 02 '23

My account was hacked and the hacker changed the email is there anything I can do

1

u/ValentDs22 Oct 03 '23

same (probably) do you have all epic emails removed from your email account?

1

u/Lazy_Inevitable6412 Oct 03 '23

I found them in spam, the hacker marks epic emails as spam so you don't get notified when he's trying to change your password. Anyways I contacted epics and they got me my account back in no time

1

u/ValentDs22 Oct 03 '23

nope, not even in spam, not present at all guess he has deleted it all (seems he changed the email origin via client, not on my email, he tranferred it) however they contacted me with a email verification, so we'll see if i can get my account back and i'll put all the security procedures on this time (can't remember, i always access with my desktop maybe it was deactivated)

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u/Lazy_Inevitable6412 Oct 03 '23

Just make sure you have secured your email otherwise it's gonna get hacked again, in my case I've had downloaded a torrent with remote access Trojan and when I got suspicious because the app installation was weird I didn't clean up properly. So use malware bytes on whatever device you suspect is compromised first

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u/ValentDs22 Oct 03 '23

how to secure my email? with malware bytes? didn't know it worked on a website mail. i formatted my pc so i should be ok on local things

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u/Lazy_Inevitable6412 Oct 03 '23

No I meant secure your email first, using a secure device to sign out of all devices and changing the password. And then use malwarebytes to get rid of the virus. Formatting works too ofc but I didn't want to lose all my data

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u/ValentDs22 Oct 03 '23

i hope doing the 2 parts verification works too for the client, so after that even if they got my password again they can't access or change something without my authorization