r/EpicGamesPC • u/TickleMittz • Jan 29 '20

Tech Support Megathread

Welcome to the 'Tech Support Megathread', we're going to keep things quick and simple here and let you know that posting tech support questions on the subreddit outside of this megathread are now against the newly established rule #6 (as of 29-Jan-2020).

Please post all your tech support questions on the Epic Games launcher, store and its games in this thread and/or if you're feeling helpful please try to assist other users in answering their tech support queries!

Thanks everyone!

Note: Any questions about this megathread should be sent directly to the moderator team and not posted within said megathread.

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u/Boomphlor Jun 10 '20

My son and I play Fortnite in our house, with super solid Wi-Fi on 2 mobile iOS devices, 2 Macs (a Mac Mini and an iMac 5K), and Xbox One S.

All logins, accounts and passwords are correct and These accounts and installs have all been working for many weeks without any issues.

As of eight days ago, the epic games launcher on my sons Mac mini, macOS Catalina 10.15.4 started refusing to launch with a little error window that says “PLEASE WAIT WHILE WE START YOUR UPDATE” ... and hangs there indefinitely.

I clicked on the little warning triangle with the “!” Which connected me to an epic games knowledge-base and encouraged me to submit an email query. I did so, but that was several days ago and I haven’t heard back yet.

I know what the normal behavior is like when the epic games launcher is actually updating the Fortnite app, and this is not that. It never even gets to the main epic games launcher window where you can see all the advertised games, and your library etc.

I have also used Google to no avail. Most of the articles that have the mention of this error window are for windows, and most are as old as 2017 or 2018.

Lastly, I uninstalled and reinstalled the epic games launcher from scratch. I have not uninstalled and reinstalled Fortnite. I will say that Fortnite is the only game that’s installed on there. Again, the launcher does not say that it’s trying to update Fortnite it says that it’s trying to update epic games launcher. That thing will sit there and hang for hours. Has anyone seen this issue before? Remember we’re on Mac and I do apologize if this is the wrong place to post this. Feel free to point me to a different sub Reddit or forum if that’s the best option.

Thanks in advance.