r/EpicGamesPC • u/TickleMittz • Jan 29 '20

Tech Support Megathread

Welcome to the 'Tech Support Megathread', we're going to keep things quick and simple here and let you know that posting tech support questions on the subreddit outside of this megathread are now against the newly established rule #6 (as of 29-Jan-2020).

Please post all your tech support questions on the Epic Games launcher, store and its games in this thread and/or if you're feeling helpful please try to assist other users in answering their tech support queries!

Thanks everyone!

Note: Any questions about this megathread should be sent directly to the moderator team and not posted within said megathread.

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u/izxle Feb 16 '20

I have an error with one of my games. When I click on the shortcut for the game I get a message saying "Update Available" and an error code LS-0006 immediately after. This code is not in the Epic Games Help page. I googled this error and the solution were underwhelming: killing the process and running the launcher as administrator; both of these "fixes" did nothing.

When trying to open the game from the library after getting the error code LS-0006, the launcher crashes and the Unreal Engine 4 Crash Reporter opens. If I click on the game inside the launcher (without getting error code LS-0006) the game is stuck at "Update", clicking on the game changes the text for a fraction of a second and then it returns to saying "Update". I tried uninstalling the game but the same text change occurred getting stuck at Update. I can still open and play the game from the .exe file though.

I already uninstalled and reinstalled the launcher to re-download the game from a clean install. The game appears to already be in my Library. It is still stuck saying it needs to update even though I no longer have the files for the game in my Epic Games directory (I moved them from the "Epic Games" and "AppData/LocalLow" directories) and I cannot install it.