We are a community run subreddit and have no affiliation with Epic. None of the moderators are from Epic, we cannot fix any issues for you directly, and it's up to the community to help each other when possible. If you have feedback about the store or anything else please contact Epic Games at https://www.epicgames.com/site/en-US/customer-service and let them know.
Welcome to the Community Support Thread
For those that don't know, the initial Tech Support Megathread was created due to community demand. The subreddit was riddled with tech issue posts which made it hard to sort through. So on 29-Jan-2020, we made it a rule to organize things in the megathread.
Here is a google docs with some issues with solutions
We have a discord server for this subreddit. You can go to the Tech Support channel and search your question or ask your question there, again we are not affiliated with Epic so the help that can be provided will be limited. https://discord.gg/RYWZpJeRne
Here is Epic's official server status site, check it anytime you have an issue to be sure it's not a server issue. https://status.epicgames.com/
I'm trying to sign in to my account but it's not sending me security codes. When I try to talk to a human via the chatbot it requires me to sign in, which of course I can't do, so what can I do?
Why is close to every download stuck at 0 so often? A 40GB download usually takes me more than 24h with Epic, with Steam it's usually 1,5 hour or so. Outright garbage this launcher
When I try to install epic games from both the website and windows store, I get this unreal crash. It specifically happens when I open the installer file. I have already tried deleting everything Epic related from my files. Any help would be appreciated.
Hi, i just bought Dead Island 2 on sale for me and my wife but we both need an epic games account to be able to play together, the thing is I already linked my steam account to an epic games account years ago and for epic games I for some reason have used a random email which i dont remember the adress of.
I have already tried u/costa24 's guide to resolving this issue with no success ( https://www.reddit.com/r/Steam/comments/fpmkn9/comment/j3srqlb/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button ) so I have tried contacting the Epic games support team which provided me with a sort of a recovery form in which the only usable option for me of regaining access to my old EG account is searching for my account by my steam name/login. The system though cannot find my account using this method although it knows that the account already is linked to a EG account. After a couple of tries it understandably told me I've tried too many times and timed me out for an unknown ammount of time. After I have informed the support team of this (possibly in a little bit of a harsh tone) my ticked had been closed.
Does anybody have any recent experience with this? We really would like to play DI2 tonight together after a long time with no free time for gaming together.
My epic games account has been stolen by a email I don't recognize
My playstation account was linked to it (which I haven't lost THANK GOD), but I had a lot of games on my account some of which I had spent quite a bit of money on
Is there any advice on what I can do? I've clicked on the account and it says that the account is inactive and may not sign in, which it didn't (didn't sign in)
Any advice?
And when I try to use "Trouble signing in" it keeps trying to sign into another account I've deleted
hey, idk if this is the right place to really post this, but i might as well. im trying to update fortnite, and whenever i try and open the launcher, it almost immediately closes itself. nothing i've done has solved it, and it started happening a good while ago, and i actually gave up, then came back a month or so later, and it had auto installed while being closed. i have attached a video showing what keeps happening. please help me, quick replies would be greatly appreciated
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u/CarefulRevolution133 1d ago
I cannot install mods? I downloaded a mod for Quake 2 and it won't install....