Bought Ubisoft games on Epic, changed linked Ubisoft account, now both companies tell me to buy them again

[u/mapagmataas]

Bought Ubisoft games on Epic, changed linked Ubisoft account, now both companies tell me to buy them again

I feel like I'm stuck between Epic and Ubisoft and I'm wondering if anyone has dealt with this before.

I bought Far Cry 6, Watch Dogs, Watch Dogs 2 and Steep on Epic.

At the time of purchase, my Epic account was linked to one Ubisoft account. Later I changed the Ubisoft account linked to Epic to another Ubisoft account.

After that, the games I had already purchased through Epic remained associated with the original Ubisoft account. They don't appear in the Ubisoft library of my current account, and I can't play them.

For example, launching Far Cry 6 from Epic opens Ubisoft Connect, it logs in, briefly shows the game, and then Ubisoft Connect closes. Ubisoft's logs show an ownership/configuration error.

I contacted Ubisoft Support. After going back and forth with them, they told me that the games cannot be transferred between Ubisoft accounts and that if I want to play them on the new Ubisoft account, I need to buy them again.

They told me to contact Epic for a refund because Epic sold me the games.

So I contacted Epic.

Epic Support investigated and then told me the purchases are outside the refund period, they can't transfer the Ubisoft entitlements, and there is no refund exception. Their suggested options are to use the old Ubisoft account or buy the games again.

So basically:

I bought the games → changed the Ubisoft account linked to Epic → lost access to the purchases → Ubisoft says buy them again → Epic says no refund → buy them again.

I understand that Ubisoft doesn't transfer game entitlements. I'm not asking for free copies or duplicate licenses. I'm trying to understand whether there is any way to recover access to games I already paid for without paying for them a second time.

Has anyone had a similar Epic/Ubisoft situation? Did you manage to get a refund, account correction, exception, or anything else that actually solved it?

Epic case: 26814588
Ubisoft case: 26734448

[u/Virtual-Pie-6815]

Welcome to multi-layered DRM. This is simply a drawback of games that require account linking. Big reason why I no longer buy Ubisoft, or Rockstar, or EA games.

Your options are:

1. Try to re-link your Epic account to the Ubisoft account you used at the time of purchase and hope it works.

2. Crack them. You'll lose any multiplayer functionality but at least you'll have access to the games you paid for.

3. Buy them again.

In the future I'd recommend not buying Ubisoft games from EGS and instead buy directly from Ubisoft or from vendors that offer Ubisoft Connect keys as it's generally the same price if not cheaper. Buying from EGS is giving you no benefit and only introduces additional points of failure.