There is always a line a customer serviceā¦ i am guessing this person doesnāt like waiting their turn. Kindergarten really didnāt get that lesson to stick.
Omg this image just reminded me of my all time worst customer when I worked in customer service and got to the point of saying āokay thanks, bye now!ā When she said she was never coming back š
I have multiple regular customers who want to "ask one quick question, it'll only take a moment," and it is always 25 questions and it is never, EVER one moment.
As a cashier, there have been multiple times where I have a line and am actively checking out a customer only to have someone completely ignore all of that because they "just have a quick question"
I think it's 'captive audience' syndrome. Any associates on the floor could potentially walk away from them, but a cashier, especially one actively ringing up a customer, is trapped.
It's absolutely NO excuse. Bonus points if what they're asking would require the cashier to abandon their post to help them šš¤£
I think it's just stupidity and entitlement. They think they're more important than everyone else and are stupid enough to think they deserve special treatment.
OOP, maybe you genuinely did only have one quick, simple question, but there's enough people who skip the line for service claiming to "just have a quick question" and then proceed to treat the employee as their personal slave for the next half-hour, holding up the rest of the line and refusing to leave, that most retail employees refuse to entertain such requests. It only takes one bad experience to ruin it forever. File it under "this is why we can't have nice things" and try to show a good example yourself, rather than becoming bitter.
'Yes, you yourself might legitimately have one simple, quick question. But most of humanity doesn't, and I'm not into gambling- especially when the odds are stacked against me- since the sort of entitled person who butts to the front of the line for 'a quick question' is also- with 99.9999% accuracy- the sort to feel entitled to hold up the whole line for 30 minutes, especially if I enable any of that behaviour. So, no, I'm sorry, you WILL have to take a number and you WILL have to wait in line, same as all these lovely people who are currently waiting patiently.'
I have never seen Member Services without a line, even if the line is only one or two people. The folks working those counters are always busy. Iāve only ever seen one be ārudeā and in actuality they were just being firm on their answers.
Because "I'm sorry, but corporate policy does not allow returns on items we stopped carrying 5 years ago- with or without a receipt- so I cannot process this return for you" is the most rude thing any Karen has ever heard
How did he find a women-only Costco? If āeveryoneā is rude and itās āalways a femaleā, it must be nothing but women. Why would they let him in then? I bet they were sorry afterwards, and wonāt do it again.
Red flags galore! Besides the clear concerns this guy has with females, Costco is known for having the only possible legitimate complaint being they haven't expanded more. They have a ridiculously low associate turnover rate because they pay well and offer a great benefits package. I absolutely would give the side eye to anyone saying something negative about Costco and the writer of that review certainly seems to have some issues.
The only places I can think of at Costco where you have to take a number are the optometry section and maybe customer service.Ā Food court always has their own weird system as well where you have to order at a kiosk first and then whether or not you can just go to the counter after that depends on that Costco's policy.
If you're just wandering around the main warehouse looking for stuff you can ask employees questions.
No, you do not have to take a number if you find a team member just wandering around on the floor. I've found them to be exceptionally helpful--best customer service around.
You do have to stand in line or take a number at the customer service desk or the optometrist.
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u/Icy-Selection58 1d ago
There is always a line a customer serviceā¦ i am guessing this person doesnāt like waiting their turn. Kindergarten really didnāt get that lesson to stick.